Refund policy
Every WildBreed order comes with a 14-day money-back guarantee. Here is exactly how it works.
Last updated: 15 September 2026
Our 14-day money-back guarantee
If the WildBreed IPTV UK service is not right for you, you can ask for a full refund within 14 days of the date your plan was activated. It applies to every plan length and to both 1 and 2 connections. You do not have to give a reason, although telling us what went wrong helps us improve.
How to ask for a refund
- Message us on WhatsApp at +44 7988 500199 or email hello@wildbreed.uk within 14 days of activation.
- Include the username from your WildBreed login, or the phone number or email address you ordered with.
- We confirm your request, deactivate the login and arrange your refund.
When you receive your money
We refund to the payment method you used wherever possible. We aim to send refunds as soon as your request is confirmed, and no later than 14 days afterwards. Depending on the payment method, it may take a few extra working days to appear in your account.
Upgrades
If you upgrade a plan, for example from 1 to 2 connections, the upgrade payment is covered by its own 14-day window from the date of the upgrade.
What the guarantee does not cover
- Requests made more than 14 days after activation, unless the law gives you a right to a remedy.
- Fees paid to the makers of third-party player apps, such as IBO Player Pro, Bob Player or Hot Player. Please ask the app developer about those.
- Accounts suspended for breaking our terms of service, for example by sharing or reselling access.
- Free trials, because nothing is charged.
After 14 days
Plans are one-time payments that do not renew, so there is nothing to cancel and no future charge to stop. We do not normally refund unused time after the 14-day window. If you have a problem we cannot fix, please contact us anyway: we will always look at it fairly.
Your statutory rights
This guarantee is in addition to your rights under the Consumer Rights Act 2015 and does not affect them. If the service is not as described or not provided with reasonable care and skill, you may be entitled to a repeat performance or a price reduction.